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Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Detect fraud earlier to mitigate loss and prevent cascading damage Fraud Analytics Using Descriptive, Predictive, and Social Network Techniques is an authoritative guidebook for setting up a comprehensive fraud detection analytics solution. Early detection is a key factor in mitigating fraud damage, but it involves more specialized techniques than detecting fraud at the more advanced stages. This invaluable guide details both the theory and technical aspects of these techniques, and provides expert insight into streamlining implementation. Coverage includes data gathering, preprocessing, model building, and post-implementation, with comprehensive guidance on various learning techniques and the data types utilized by each. These techniques are effective for fraud detection across industry boundaries, including applications in insurance fraud, credit card fraud, anti-money laundering, healthcare fraud, telecommunications fraud, click fraud, tax evasion, and more, giving you a highly practical framework for fraud prevention. It is estimated that a typical organization loses about 5% of its revenue to fraud every year. More effective fraud detection is possible, and this book describes the various analytical techniques your organization must implement to put a stop to the revenue leak. Examine fraud patterns in historical data Utilize labeled, unlabeled, and networked data Detect fraud before the damage cascades Reduce losses, increase recovery, and tighten security The longer fraud is allowed to go on, the more harm it causes. It expands exponentially, sending ripples of damage throughout the organization, and becomes more and more complex to track, stop, and reverse. Fraud prevention relies on early and effective fraud detection, enabled by the techniques discussed here. Fraud Analytics Using Descriptive, Predictive, and Social Network Techniques helps you stop fraud in its tracks, and eliminate the opportunities for future occurrence.

In The Patient Revolution, author Krisa Tailor—a noted expert in health care innovation and management—explores, through the lens of design thinking, how information technology will take health care into the experience economy. In the experience economy, patients will shift to being empowered consumers who are active participants in their own care. Tailor explores this shift by creating a vision for a newly designed health care system that's focused on both sickness and wellness, and is driven by data and analytics. The new system seamlessly integrates health into our daily lives, and delivers care so uniquely personalized that no two people are provided identical treatments. Connected through data, everyone across the health care ecosystem, including clinicians, insurers, and researchers, will be able to meet individuals wherever they are in their health journey to reach the ultimate goal of keeping people healthy. The patient revolution has just begun and an exciting journey awaits us. Praise for the patient revolution «A full 50% of the US population has at least one chronic disease that requires ongoing monitoring and treatment. Our current health care system is woefully inadequate in providing these individuals with the treatment and support they need. This disparity can only be addressed through empowering patients to better care for themselves and giving providers better tools to care for their patients. Both of those solutions will require the development and application of novel technologies. In Krisa Tailor's book The Patient Revolution, a blueprint is articulated for how this could be achieved, culminating in a vision for a learning health system within 10 years.» —Ricky Bloomfield, MD, Director, Mobile Technology Strategy; Assistant Professor, Duke Medicine «In The Patient Revolution, Krisa Tailor astutely points out that 80% of health is impacted by factors outside of the health care system. Amazon unfortunately knows more about our patients than we do. The prescriptive analytics she describes will allow health care providers to use big data to optimize interventions at the level of the individual patient. The use of analytics will allow providers to improve quality, shape care coordination, and contain costs. Advanced analytics will lead to personalized care and ultimately empowered patients!» —Linda Butler, MD, Vice President of Medical Affairs/Chief Medical Officer/Chief Medical Information Officer, Rex Healthcare «The Patient Revolution provides a practical roadmap on how the industry can capture value by making health and care more personalized, anticipatory, and intuitive to patient needs.» —Ash Damle, CEO, Lumiata «Excellent read. For me, health care represents a unique economy—one focused on technology, but requiring a deep understanding of humanity. Ms. Tailor begins the exploration of how we provide care via the concepts of design thinking, asking how we might redesign care with an eye toward changing the experience. She do

Learn to take advantage of the opportunities offered by SQL Server 2014 Microsoft's SQL Server 2014 update means big changes for database administrators, and you need to get up to speed quickly because your methods, workflow, and favorite techniques will be different from here on out. The update's enhanced support of large-scale enterprise databases and significant price advantage mean that SQL Server 2014 will become even more widely adopted across the industry. The update includes new backup and recovery tools, new AlwaysOn features, and enhanced cloud capabilities. In-memory OLTP, Buffer Pool Extensions for SSDs, and a new Cardinality Estimator can improve functionality and smooth out the workflow, but only if you understand their full capabilities. Professional Microsoft SQL Server 2014 is your comprehensive guide to working with the new environment. Authors Adam Jorgensen, Bradley Ball, Ross LoForte, Steven Wort, and Brian Knight are the dream team of the SQL Server community, and they put their expertise to work guiding you through the changes. Improve oversight with better management and monitoring Protect your work with enhanced security features Upgrade performance tuning, scaling, replication, and clustering Learn new options for backup and recovery Professional Microsoft SQL Server 2014 includes a companion website with sample code and efficient automation utilities, plus a host of tips, tricks, and workarounds that will make your job as a DBA or database architect much easier. Stop getting frustrated with administrative issues and start taking control. Professional Microsoft SQL Server 2014 is your roadmap to mastering the update and creating solutions that work.

An updated guide for an updated certification exam! As the most popular database software in the world, Oracle Database 12c has been updated for the first time in nearly six years and the changes are significant. This study guide reviews how Oracle 12c allows multiple instances to be used simultaneously via the cloud. You'll sharpen your skills to prepare for the three levels of certification: Oracle Certified Associate, Oracle Certified Professional, and Oracle Certified Master. Workbook exercise appendix, test engine, chapter review questions, electronic flashcards, searchable PDF glossary, and two bonus practice exams all help to enhance your preparation to take the Oracle 12c exam. Addresses such topics as: database architecture, configuring and recoverability, configuring backup specifications, and performing user-managed backup and recovery Reviews how to use RMAN to create backups, perform recovery, and duplicate a database Looks at performing tablespace point-in-time recovery and using flashback technology Covers diagnosing the database, managing memory, managing resources, and automating tasks Focusing 100 percent on the exam objectives, OCP: Oracle Database 12c Administrator Certified Professional Study Guide is designed for those who feel they are ready to attempt this challenging exam.

Get started with the new Access 2013 with this impressive all-in-one reference! Microsoft Access allows you to store, organize, view, analyze, and share data; the new release enables you to build even more powerful, custom database solutions that integrate with the web and enterprise data sources. This compilation of nine indispensible minibooks is exactly what you need to get up to speed on the latest changes to Access. This easy-to-understand resource provides both new and experienced Access users with invaluable advice for connecting Access to SQL Server, manipulating data locally, getting up to speed on the latest features of Access 2013, creating queries and macros, and much more. From the basics to advanced functions, this book is what you need to make Access more accessible. Shows you how to store, organize, view, analyze, and share data using Access 2013 Includes nine minibooks that cover such topics as database design, tables, queries, forms, reports, macros, database administration, securing data, programming with Visual Basic for Applications (VBA), and using Access with the web Helps you build database solutions that integrate with the web and other enterprise data solutions Offers plenty of techniques, tips, and tricks to help you get the most out of Access This all-in-one guide offers you access to all things Access 2013!

Book-and-video package gets novices up to speed on Microsoft SQL Server 2012 If you need a practical, hands-on introduction, especially to SQL Server Integration Services (SSIS), this book-and-video package from authority Brian Knight is the perfect solution. Each lesson includes three major components: a description of how each SSIS feature or process works, a tutorial that walks you through the process or technique, and an accompanying video lesson. It's a complete learning package that will give you the confidence you need to start your first SSIS project. Guides novice database administrators and developers who are learning Microsoft SQL Server 2012 and SQL Server Integration Services (SSIS) Provides expert instruction from leading SQL Server authority and author, Brian Knight Includes a book and a video, complete instruction that includes lessons, hands-on tutorials, and video demonstrations by the author Covers the very latest changes and updates in the SQL Server 2012 release Microsoft SQL Server 2012 Integration Services 24-Hour Trainer makes SQL Server 2012 and SSIS much less intimidating. Note: CD-ROM/DVD and other supplementary materials are not included as part of the e-book file, but are available for download after purchase.

Go beyond design concepts—build dynamic data visualizations using JavaScript JavaScript and jQuery for Data Analysis and Visualization goes beyond design concepts to show readers how to build dynamic, best-of-breed visualizations using JavaScript—the most popular language for web programming. The authors show data analysts, developers, and web designers how they can put the power and flexibility of modern JavaScript libraries to work to analyze data and then present it using best-of-breed visualizations. They also demonstrate the use of each technique with real-world use cases, showing how to apply the appropriate JavaScript and jQuery libraries to achieve the desired visualization. All of the key techniques and tools are explained in this full-color, step-by-step guide. The companion website includes all sample codes used to generate the visualizations in the book, data sets, and links to the libraries and other resources covered. Go beyond basic design concepts and get a firm grasp of visualization approaches and techniques using JavaScript and jQuery Discover detailed, step-by-step directions for building specific types of data visualizations in this full-color guide Learn more about the core JavaScript and jQuery libraries that enable analysis and visualization Find compelling stories in complex data, and create amazing visualizations cost-effectively Let JavaScript and jQuery for Data Analysis and Visualization be the resource that guides you through the myriad strategies and solutions for combining analysis and visualization with stunning results.

В данной книге автор приводит только самую необходимую информацию о внутреннем устройстве СУБД Oracle, которую должен знать каждый администратор баз данных, чтобы успешно бороться с неполадками.

Из книги вы узнаете, как проектировать и реализовывать приложения, основанные на графовых базах данных, привносящих мощь графов в широкий круг прикладных областей. Если вам необходимо уменьшить время выполнения запросов пользователей или создать базу данных, способную приспосабливаться под быстро развивающийся бизнес, эта книга продемонстрирует вам практическое применение графовых моделей.

Просто и доступно рассмотрены теоретические основы СУБД SQL Server 2012. Показана установка, конфигурирование и поддержка MS SQL Server 2012. Описан язык манипулирования данными Transact-SQL. Рассмотрены создание базы данных, изменение таблиц и их содержимого, запросы, индексы, представления, триггеры, хранимые процедуры и функции, определенные пользователем. Показана реализация безопасности с использованием аутентификации, шифрования и авторизации. Уделено внимание автоматизации задач администрирования СУБД. Рассмотрено создание резервных копий данных и выполнение восстановления системы. Описаны службы Microsoft Analysis Services, Microsoft Reporting Services и другие инструменты для бизнес-анализа. Рассмотрены технология работы с документами XML, управление пространственными данными, полнотекстовый поиск и многое другое.

В работе выполнена оптимизация целевой функции программы оценки и прогнозирования надежности накопителей информации в системах управления предприятиями с учетом экономического аспекта. Подробно рассмотрен экономический смысл используемых при этом терминов. Показано, что именно правильный учет всех возможных видов потерь позволяет с помощью целевой функции обосновать эффективность инвестирования в разработку данной программы.